CANCELLATION AND RETURN POLICY
Cancellation Policy
Cancellation before shipment (Only valid on orders placed & to be delivered in India):
If the order or the item(s) that you want to cancel has not been shipped yet, you can write to our customer support team on info@LASHIKA.com or call us on +91-9334912234. (10AM to 6PM)
In such cases, the order will be cancelled, and the money will be refunded to you within 24-48 business hours after we duly process the cancellation request.
Cancellation post shipment (Only valid on orders placed & delivered in India):
If you wish to cancel an order that has been shipped but has not yet been delivered, please get in touch with our Customer Support team on info@lashika.in.
- In case you have cancelled an order, which has already been handed over to the courier company on our end, they may still attempt delivery. Kindly do not accept the delivery of the order.
- Once we receive the product(s) back and verify its packaging/condition, we will refund your money within 24-48 business hours. We have to mention here about wear and tear charges, shipping charges, return expenses, etc.
How will I get refunded for the cancelled orders and how long will this process take?
- For payments done through credit/debit cards or net banking , the refund will be processed to the same account from which the payment was made within 24-48 business hours of us receiving the products back. It may take 2-3 additional business days for the amount to reflect in your account.
- For cash on delivery transactions, we will initiate a bank transfer against the refund amount against the billing details shared by you. This process will be completed within 24-48 business hours of us receiving the products back and your bank details on email. It will take an additional 2-3 business days for the amount to reflect in your account.
- In addition, we also provide the hassle-free option of refund through Lashika coupon code, which can be used during future purchases.
What if I used discount vouchers or loyalty points during time of payment and I have to cancel my order?
Returns, Replacements and Refunds
How do I return an item purchased on Lashika?
- Item received is damaged or have manufacturing defect
- Item received in a broken condition from our courier partner
- Wrong item received
How to initiate the return?
- Step 1: Contact our Customer Support team via email (info@lashika.in) within 5 business days of receiving the order.
- Step 2: Provide us with your order ID details and your request to return/replace/refund your order. Kindly email an image of the product and the invoice for our reference.
- Step 3: We will verify the case of return/replace/refund and if found genuine will proceed to Step 4 or else will send an intimation on an email.
- Step 4: We will pick up the products within 2-4 business days. We will initiate the refund or replacement process only if the products are received by us in their original packaging with their seals, labels and barcodes intact.
Note: If it is a case of replacement, it is subject to the availability of stock. In cases when a replacement may not be available, we will refund you the full amount or alternatively provide you coupon code that can be redeemed in future purchases. Kindly refer to the next question for exclusions to refunds.
Which are the items that cannot be returned/exchanged?
Returns will not be accepted under the following conditions:
- Product is damaged due to misuse/overuse
- Returned without original packaging including, price tags, labels, original packing, freebies and other accessories or if original packaging is damaged Serial Number is tampered with.
- Defective products that are not covered under warranty
- Product is used or altered
- If request is initiated after 5 business days of order delivery
- Free product provided as part of scheme and sales
I have received a damaged or defective item/wrong product in my order, how should I proceed?
- Step 1: Contact our Customer Support team via email (info@lashika.in) within 5 business days of receiving the order.
- Step 2: Provide us with your order ID details and your request to return/replace/refund the defective/wrong items in your order. Kindly share an image of the product and the invoice for our reference.
- Step 3: We will pick up the products within 2-4 business days. We will initiate the refund or replacement process only if the products are received by us in their original packaging with their seals, labels and barcodes intact.
Note: If it is a case of replacement, it is subject to the availability of stock. In case that a replacement may not be available, we will refund you the full amount.
Do I have to return the free gift when I return a product?
Can I return part of my order?
Yes. A return can be created at item level (subject to the condition mentioned under Clause “How do I return an item purchased on Lashika?”) and if you have ordered multiple items, you can initiate a return/replacement/refund for any individual item. However, any product being returned needs to be returned in full including all components as well as any complimentary gifts or products which came along with it.
How will I get refunded for the returned orders and how long will this process take?
- For payments done through credit/debit cards or net banking, the refund will be processed to the same account from which the payment was made within 24-48 business hours of us receiving the products back. It may take 2-3 additional business days for the amount to reflect in your account.
- For cash on delivery transactions, we will initiate a bank transfer against the refund amount against the billing details shared by you. This process will be completed within 24-48 business hours of us receiving the products back and your bank details on email. It will take an additional 2-3 business days for the amount to reflect in your account.
- In addition, we also provide the hassle-free option of refund through Lashika coupons, which can be used during future purchases.
CONTACT INFORMATION
Contact Days:
Monday to Saturday (10:00 a.m. to 6:00 p.m.)
Sunday (10.00 a.m. to 1.00 p.m.)